The Complaints Team acknowledged the resolution and offered further assistance if needed. The player from Sweden had requested a withdrawal prior to submitting this complaint. The issue was resolved as the complaint was rejected at the player’s request after he had expressed dissatisfaction with the casino’s strict rules regarding bonuses and account closure. We acknowledged the player’s decision and were available for future assistance if needed.
If someone claims to be from Casino.Guru and makes such a request, do not share any information. I am submitting this complaint in the hope that the matter will be investigated and that appropriate action will be taken to ensure a fair resolution. Shortly after these refusals, I received an email from Dazzlehand informing me that my withdrawals had been cancelled and that €809.89 had been removed from my balance. This action was taken despite the fact that I have committed no violations of their rules or terms of service. In addition, the casino initially claimed that I had requested a ban on the entire casino group, which is not true.
Judging by the responses we have received, we consider the customer support of Dazzlehand Casino to be good. As part of our casino review process, our expert team gathers data regarding customer support options and available languages. In the table below, you can see an overview of language options at Dazzlehand Casino. Many online casinos have set limits on how much money players may win or withdraw.
Dazzlehand Casino Games
The player from Austria filed a formal complaint against Casino DazzleHand for misusing Merchant Category Codes, which allowed deposits despite an active gambling block on his card. He requested a refund of €250 after the casino denied his request without justification, and he expressed concerns over transparency and regulatory compliance in their payment processes. The Complaints Team was unable to assist further due to the player’s lack of response to inquiries, which led to the rejection of the complaint. In our review of Dazzlehand Casino, we have looked closely into the Terms and Conditions of Dazzlehand Casino and reviewed them. We uncovered some rules or clauses we did not like and we consider the T&Cs to be unfair. Unfair or predatory rules could be exploited in order to avoid paying out the players’ winnings to them.
VIP programma
- The site employs modern encryption techniques to protect user information, and players can set deposit limits or self-exclude if they encounter compulsive gambling patterns.
- An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
- However, on 11 August 2025, I requested a withdrawal of €130, which was refused without any clear explanation.
- UK players will love the trusted environment at Moana UK with licensed support and regional offers.
- Please note that at some casino licenses, like this one, if a player is self-excluded in 1 casino, they must block you at all casinos under the same license.
We then proceed to optional limits and security settings before depositing. Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling. Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play.
Player’s withdrawal is delayed after account verification.
Yes, DazzleHand Casino provides free demo versions for many RNG slots and table games to help players understand game mechanics, volatility, and features without risking real funds. However, live dealer games usually require real money to participate. The player felt mistreated, suspecting the casino’s practices were a deliberate attempt to avoid payouts. They expressed distress over the situation and sought assistance to retrieve their funds. The issue was resolved as the player ultimately received their payment and closed their account, citing stress from poor communication and inconsistent support from the casino.
RNG tables cover core formats with Blackjack, European Roulette, and Baccarat variants that Dazzlehand include Speed, Auto, and Multi-Hand versions. Snap Blackjack A and Auto Roulette deliver streamlined rounds that assist in consistent pacing. Side bets are present in several blackjack layouts and should be evaluated for risk exposure before activation. Return profiles adhere to established rulesets, and we prioritize classic rules when EV is the primary criterion.
- Withdrawals undergo an internal review process, so allow a few working days for your funds to arrive.
- We would really like to help, but it is impossible for us this time.
- Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.
- Following these steps, you will create your account on the website without any delays.
- During our testing, we always contact the casino’s customer support and test their responses to see how helpful and professional they are.
- We’ve worked out the casino’s Safety Index, a numerical and verbal representation of online casinos’ safety and fairness, based on these discoveries.
- We open the sign-up form and submit contact details with a strong password and preferred currency.
Player’s withdrawal requests are repeatedly canceled.
If you’re from the Netherlands, Moana NL delivers a localized experience tailored just for you. Get that tropical vibe at Moana Casino — featuring cashback, fast withdrawals, and an exotic theme. I have never used any bonus — when I deposited, I did not activate or claim any bonus. Could you possibly provide additional information regarding the issue and clarify the situation?
Keep in mind, each deposit must be at least €25, and you must fulfill x40 wagering for bonus funds and x35 for the free spins, while the max allowable bet using the bonus is €5. And for sports fans and casino lovers alike, TikTakBet combines top sports betting markets with high-energy tournaments and daily reloads. Unfortunately, after gathering all the necessary information, we are forced to close this complaint. Casino.Guru will never ask for payments or access to your accounts to complete KYC.
Benefits of VIP Membership
We don’t think that your complaint is unjustified; we just couldn’t evaluate the issue properly. We would really like to help, but it is impossible for us this time. We’ve worked out the casino’s Safety Index, a numerical and verbal representation of online casinos’ safety and fairness, based on these discoveries. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. Dazzlehand Casino scored Low Safety Index of 3.9, implying a deficiency in fairness and safety as per our evaluation standards.
Customer care is a priority at Dazzlehand, with a helpful and knowledgeable support crew on standby via live chat or email at email protected. Should you need quick answers for common queries, you’ll also find a curated FAQ section.
We provide accurate documents with matching data and ensure all images are clear and unedited. Review times vary, and we monitor status within the account dashboard. I have been a registered user on Dazzlehand since 31 July 2025, and I have always complied with their terms and conditions.
Additionally, the operator is licensed by the Maltese Gaming Authority (MGA), which speaks to its integrity and adherence to fair play standards. Yes, the monthly withdrawal limit is typically €7,000, with exceptions for VIP players. We complete identity checks to comply with regulatory standards and enable withdrawals.